Click a question to expand suggested solutions, click question again to shrink.   How do I update my browser? Please be aware that older browsers have communication issues when working with an advancing Internet.  We suggest you make sure you have a recent version of your favorite web browser.  You can check the version of the browser you are using by clicking the word "Help" on your browser's text toolbar.  Under the Help menu, click on "About..." and it should tell you what version you have.  If you have Microsoft Internet Explorer 3.0 or earlier, Netscape 3.9 or earlier, or AOL 4.0 or earlier, or just want to be sure you have the latest version of your browser, please upgrade your software.   How do I navigate this survey? Where did my toolbar go? Please navigate the survey using only the buttons provided at the bottom of each page. Using other navigation methods, such as a "back" button on a mouse, may result in errors which can prohibit you from finishing the questionnaire. For this reason, this browser window opened without the normal toolbars and buttons.   Answer each question by selecting the response category or categories that best describe your opinion, or by clicking and filling in the response box. If the page is longer than your viewable screen, scroll down the screen to see the remaining responses or questions. When you have answered all the questions on a page, click the "Next" button at the bottom of the page to move to the next page.   You may move backward by using the "Back" button at the bottom of the screen; if you move back more than 1 question, you may have to re-fill the intermediate screens with your responses.   If you should have to stop while taking the survey, click on the "Suspend" button, and your answers will be preserved so that you may return and complete the survey at a more convenient time. Please be sure to note the URL as well as your user name (if applicable) and password. You will need them to resume your survey.   What if I make a mistake on an answer? You should be able to use the "PREVIOUS" button at the bottom of the survey page to return to previous questions.  If you have to back up more than a few questions to correct a mistake, you may have to re-enter data on subsequent questions. At times the "PREVIOUS" button will be removed and you will be unable to return to a previous question to correct your answer.  We do this in order to protect a specific methodology the client wishes to use.  In these cases, please fully complete the questionnaire.  Then send us an email which includes your username (if applicable), password, the link you used to access the survey and the information you feel should be amended to SurveySupport@catalystmr.com.   Sometimes you may not realize a mistake until you have completed the survey.  In this case, please send us an email at SurveySupport@catalystmr.com which includes the survey information from your invitation.  It is particularly important that you include your password and, if applicable, your username, as well as the link you used to access the survey.  Please let us know what information you feel you entered incorrectly and we'll be happy to make the correction for you.   How do I restart a survey? To finish a partially completed survey, simply return to the url, or web address, provided in your invitation.  Re-enter your user information as requested by the opening page.  The survey will remember where you left off and will allow you to finish the survey from that point. Why can't I access the survey? Are you certain the URL or web address is correct? Please check for typos in the URL entered in your browser's address bar.  Be sure capitalization is correct since web addresses are often case sensitive.   Occasionally issues we cannot control may prevent respondents from reaching a survey.  These issues, which can include Internet congestion, connectivity problems with your Internet Service Provider , or even catastrophic weather, are almost always temporary.  Most users will be able to access the survey by simply trying again a bit later.   If you have continued difficulties accessing the survey, send an email to SurveySupport@catalystmr.com.  In your email, we ask that you be as specific as possible about the problems you are experiencing.  Please let us know what web address you used to reach our site, how you learned about the survey, and what Internet browser you're using.  If possible, please include the browser's version number. We will resolve your situation as quickly as possible. I'm having trouble using the link in the email invitation.  What can I do? Dropped calls and Internet Service Provider congestion can sometimes cause your service to be interrupted.   Be sure you are still connected to the Internet and try the link again.   Some older email programs have trouble with URLs if they are broken by a line wrap.   For instance, if the link wraps to the next line and only the first part of the URL is underlined, you might have a problem reaching our website.  Try highlighting the entire link, copying it and then pasting it into your browser's address bar.   If you still cannot reach the survey, please send us an email to SurveySupport@catalystmr.com including the survey link, password, and (if applicable) username you were provided.   Why doesn't my password work?  I've lost my password, how do I access the survey? Passwords are assigned individually for our surveys.  If you look in the invitation which brought you to our website you should find the password assigned to you.  If you no longer have the invitation, you can email us at SurveySupport@catalystmr.com and we will try to help you.  Please be aware that there will be times when we will not be able to supply passwords (for instance if a study has concluded). Very often problems with passwords result from typos or incorrect capitalization.  Passwords must be typed exactly as assigned.  Click on the password entry box and use the "Backspace" button on your keyboard to be sure you're on the farthest left part of the box.  If you received your invitation as an email, highlight and copy the password, then paste it into the password entry box.  If not, type in your password exactly as it appears on your invitation.  If this still doesn't work, please send us an email to SurveySupport@catalystmr.com.   I'm getting an error during the survey.  What's going on? Error Code 9122 - This error may have been caused by double clicking on the start button. By returning to the survey URL and entering your password and (if applicable) username you should be able to begin the survey. "Fatal Error request method Get not post" or error in line 114/115. - These error messages are seen by AOL or WebTV users using older versions of their service's browsers.     AOL users - If you are using AOL 4.0 then you need to upgrade your software.  Do this by using AOL keyword "upgrade" and following the instructions provided.  If you are using AOL 5.0 and a get a message reporting an error on line 114 or 115 then you can just click "OK" in the dialogue box and you will be able to continue the survey with no problem.   Alternatively, a possible solution is to login to AOL and then use a different browser like Internet Explorer or Netscape to access the survey.   WebTV users - We have noticed that WebTV customers are having a problem.   WebTV's browser does not always interpret javascripts properly.  If you can access the Internet from another browser, you should be able to take the survey.     Sequence Error - This error can occasionally be caused by clicking the navigation buttons (ie "PREVIOUS" or "NEXT") more than once. It can also be caused if you use your browser's "BACK" button rather than the survey's "PREVIOUS" button. Generally by using only the survey navigation buttons and avoiding any other browser controls you should be able to continue with the questionnaire. If you are unable to finish a survey because of this, please email us the URL you used to access the study, your password and (if applicable) username to SurveySupport@catalystmr.com. How did you get my email address? You are being invited to participate in a survey for research purposes only. All email addresses are provided by CatalystMR's clients.  CatalystMR respects your privacy and will never sell your personal information to marketers or telemarketers.  Please read our privacy policy for more information.   How do I opt-out of any future surveys from your company? The opinions we collect impact many important decisions made everyday by CatalystMR clients.  Your privacy is always protected and your opinions are very important to our research.  We hope you will consider being part of future research should the opportunity arise.  Should you wish to be removed from consideration from future surveys, please click this link and enter your email address.   Why do you need this information? Your opinions, when added to those of others, help provide a true image of the differences and similarities of the population. This information in turn helps our clients make important marketing, product and/or policy decisions.       Still have a Question or a Comment? Email them to us at